Shipping

                   Enjoy free worldwide shipping on all orders

All of our orders are guaranteed to be processed within 1-2 business days and require an average of approximately 5-12 days for shipping with our “Free Shipping” option.

Please note that these dates are estimates and are subject to change based on unforeseen or uncontrollable worldwide events.

Taxes & Tariffs:

Please note that all duties and taxes are included within the cost of shipping. If you receive any calls, texts, or emails from customs, please email us with your order number so we can resolve the matter with our shipping team.

Lost/Damaged Packages:

We are not responsible for any lost, held, or damaged packages once they leave our fulfillment center. Similarly, we are not responsible for any delivery errors that may occur via the carrier. By purchasing from our website, the customer agrees and understands that any lost or damaged packages become the responsibility of the customer and the respective third-party carrier. However, as a valued customer, our Customer Support Team will do their absolute best to resolve any issues that may arise during shipping.

Please note that shipping is a service provided by a third-party carrier associated with a customer’s order and is unaffiliated with Celroy. Celroy is responsible for purchases up until the point they reach the hands of our third-party shipping partners. Once a package leaves our hands, all shipping-related issues are completely out of our control.

Incorrect Mailing Address:

As a customer, please double-check that you’re providing the correct mailing address or contact our support team as soon as possible if you notice an error. Although we provide free worldwide shipping, we are not responsible for packages sent to the wrong mailing address due to a customer input error during checkout.

Shipping Terms of Service:

By ordering from Celroy, the customer agrees that they have read and understood our shipping terms and conditions and assumes all responsibility for their order as soon as their purchase leaves one of our Celroy fulfillment centers.

If you have any other questions or concerns, feel free to get in contact with our support team!