Return Policy
Here at Celroy, we want you to have complete peace of mind when you choose to shop with us. We understand that ordering online can sometimes feel daunting, but our Customer Support Team is here to assist you from start to finish.
Celroy Return & Exchange Guarantee
Celroy offers a 30-day return policy, which means you have up to 30 days after receiving your order to request a return or exchange.
To be eligible for a return or exchange, the item must be returned in the same condition in which it was received, with all original items and included accessories. Incomplete returns may not be accepted.
To start a return or exchange, please contact our Customer Support Team through our Contact Us page or by emailing [email protected]. If your request is approved, we will provide instructions on how and where to return your item. Items returned without prior authorization may not be accepted.
- Refunds: If you request a refund, the amount paid for the returned item will be refunded to the original payment method. Original delivery charges are non-refundable. Refunds are processed within 5–7 business days after we receive the returned item and confirm that it meets our return conditions. For security reasons, refunds can only be issued to the original payment method.
- Exchanges: If you would like to exchange your item for a different size or style, the fastest option is to return the original item and place an order for the desired item. If the replacement item is more expensive, the difference will need to be paid. If it is less expensive, the difference will be refunded once the original return is accepted.
Although we cover the shipping cost when delivering orders to our customers, we currently do not offer free return or exchange shipping. Return shipping costs are the customer’s responsibility.
Damaged or Faulty Items
In the unlikely event that your item arrives damaged or faulty, please contact our Customer Support Team as soon as possible and provide clear photos showing the issue.
We will review the situation and determine the appropriate resolution based on the circumstances and condition of the item. Depending on the issue, we may offer a replacement, exchange, or full refund.
Please note that slight variations in color or shade may occur between different devices and screens due to differences in display settings, tint, brightness, and contrast. We always aim to represent our products as accurately as possible.
We cannot provide refunds or replacements for damage caused after delivery through misuse, accidents, pets, or other external factors.
Address Errors
Please carefully check your shipping address before completing your order.
If you have entered an incorrect address, moved, or need to change your product size or style after placing your order, please contact our Customer Support Team immediately. If your order has already been processed or shipped, we may be unable to make changes or cancel the order.
Delayed Orders
We aim to deliver all orders within the timeframe outlined on our shipping information page. However, occasional delays may occur due to circumstances beyond our control.
If your order is traceable and remains in transit, we generally cannot cancel or refund the order while it is still moving through the shipping process. However, if a package appears to be lost or has been substantially delayed, please contact us and we will work with you to find an appropriate solution.
If you have any concerns about your order or tracking information, please contact our Customer Support Team for assistance.
If you have any further questions, please contact us through our Contact Us page or email [email protected].