FAQs
How long does shipping take?
Orders are processed and prepared for shipment after payment has been confirmed. Delivery times may vary depending on the destination and carrier. For current estimated delivery times, please visit our Shipping Policy.
What is your return policy?
We offer a 30-day return and exchange period from the date your order is delivered. Items must be returned in their original condition and packaging. For complete details, please visit our Refund Policy.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal and selected digital payment methods. Available payment options will be displayed securely at checkout.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information. You can use the tracking link provided in the email to follow your package throughout its journey.
How do I choose the right ring size?
Each ring product includes the available sizing options and relevant sizing information on its product page. If you are unsure about your size, please contact us before placing your order and we will be happy to assist.
What materials are your jewelry made from?
Our jewelry is made using carefully selected materials, including 925 sterling silver, 18K gold plating, rhodium finishes, and moissanite, depending on the design. Material and finish details are provided on each product page.
Can I change or cancel my order after placing it?
We begin processing orders as soon as possible. If you need to make a change or request a cancellation, please contact us at [email protected] as soon as possible. While we cannot guarantee that changes can be made after processing has begun, we will do our best to assist.
How long does it take to process my order?
Most orders are processed within 1-2 business days before being shipped. Once your order has been dispatched, you will receive a confirmation email with tracking information.
Where does Celroy ship?
At this time, Celroy ships within the United States. We are working toward expanding our shipping destinations in the future.
How can I contact Celroy?
For questions about your order, products, shipping, or returns, you can reach us at [email protected] or via WhatsApp. You can also use our Contact Us page. Our support team aims to respond within 1 business day.